Returns are accepted on regular priced products, not sale items. All returns must be postmarked within seven (7) days of your package delivery date. Item(s) must be in original unused condition and all tags, cards, boxes and/or pouches must be included with your return. The item/s must be in original condition, with all tags still attached and in the original packaging.

You have 7 days from receiving the order to request a return & postmark it back in the mail.

To request a return, please visit our RETURN CENTER. Once a request has been received we will email you a return label. Once the return has been received by us, your refund -less return shipping charges will be made We do not cover the cost of return shipping.

Your order will be refunded within 2 business days of arriving at our fulfillment center. Please note that we will not process refunds more than fourteen (14) days after the date of purchase (not the date of shipment).

All returns must be postmarked within (7) days of receiving your merchandise. Item(s) must be in original unused condition and all tags, cards, boxes and or pouches must be included with your return. Any unauthorized returns (including returns without a return form), undelivered packages or returns postmarked after seven (7) days of receipt by the customer will be refused and the item(s) returned to sender.

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs or purchases a return label through our Return Center.

Refunds will be credited back to your original method of payment.

If a package is received and is damaged, please contact us within 48 hours of receipt of delivery so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damages prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned for a full refund or replacement, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

Our hours of operations are Monday - Thursday 8:00 am to 4:30 pm. Normal processing times for orders is approximately 24-36 business hours. Please email us at: shop@carnationhomefashions.com