- How may I reach your customer service?
Our customers mean the world to us, and we love to hear from you.
Feel free to reach out to us.
- How to place an order?
That’s easy! Here’s all you have to do:
- Click on the item you’d like to purchase.
- Input the quantity.
- Click the “Add to Cart” button.
- Repeat steps 1-3 for other items you’d like to purchase.
- Once you're ready to check out, click on the icon at your screen's upper right-hand side.
- Check your order before proceeding to the next step.
- Click the “Checkout” button once you’re satisfied with your order.
- Input your contact information, payment details, and shipping information.
- Please wait for us to confirm your orders.
If you’re having trouble placing an order, feel free to contact us here.
- Can I cancel my order?
Yes, you are allowed to cancel your order for as long as it hasn’t entered the shipping process yet.
- How do I update my order?
We would suggest contacting us at email@example.com with your order ID and details.
- Do you accept returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Learn more about returns here.
- What are the available payment methods?
We accept credit cards, Paypal, Google Pay, and Shop Pay as payment methods.
- How to change my payment details?
- Login to your Carnation Home Fashions account with your email address and password.
- Once you’re in, click on “Profile”
- Input your new contact details.
- Click “Save.”
- Check your email for the confirmation link.
- Enter the confirmation link.
If you’re having trouble with your account, feel free to contact us here.
- How can I use my discount code?
You may input your discount code during checkout.
- What is your Shipping Policy?
Thank you for visiting and shopping at Carnation Home Fashions. Learn more about our Shipping Policy here.
- Where do you ship?
Carnation Home Fashions ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Learn more about our Shipping Policy here.
- How much is shipping?
- How to change my delivery details?
We would suggest contacting us at firstname.lastname@example.org with your order ID and details.
- How long does the delivery process usually take?
- Can I pick up my order?
At this time it is not possible to pickup orders.
- Do you ship outside of the U.S.?
We currently do not ship outside the U.S.
- Do you have Express Shipping?
Yes, we do offer Express Shipping for $15.00.
- How can I track my order?
We would suggest contacting us at email@example.com with your order ID.
- Order Issues & Returns
- What is your return policy?
We have a 30-day return policy. You may learn more about it here.
- How long does the return process take?
Within 3 business days of receipt of return. You may learn more about it here.
- What items are covered by warranty?
We warrant our products against manufacturing defects only.
- Can I exchange my item for another product?