• General Inquiries

    • How may I reach your customer service?

Our customers mean the world to us, and we love to hear from you.

Feel free to reach out to us.

Phone: 800.866.8949
Email: shop@carnationhomefashions.com
Hours of Operation: Monday to Thursday 9:00am - 4:00pm
You may also submit your inquiry here.

    • How to place an order?   

That’s easy! Here’s all you have to do:

        1. Click on the item you’d like to purchase.
        2. Input the quantity.
        3. Click the “Add to Cart” button.
        4. Repeat steps 1-3 for other items you’d like to purchase.
        5. Once you're ready to check out, click on the icon at your screen's upper right-hand side.
        6. Check your order before proceeding to the next step.
        7. Click the “Checkout” button once you’re satisfied with your order.
        8. Input your contact information, payment details, and shipping information.
        9. Please wait for us to confirm your orders.                                  

 If you’re having trouble placing an order, feel free to contact us here.   

    • Can I cancel my order?

Yes, you are allowed to cancel your order for as long as it hasn’t entered the shipping process yet. 

    • How do I update my order?

We would suggest contacting us at sales@carnationhomefashions.com with your order ID and details.

    • Do you accept returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Learn more about returns here.

    • What are the available payment methods?

We accept credit cards, Paypal, Google Pay, and Shop Pay as payment methods.

    • How to change my payment details?
      1. Login to your Carnation Home Fashions account with your email address and password.
      2. Once you’re in, click on “Profile”
      3. Input your new contact details.
      4. Click “Save.”
      5. Check your email for the confirmation link.
      6. Enter the confirmation link. 

If you’re having trouble with your account, feel free to contact us here.

    • How can I use my discount code?

You may input your discount code during checkout.

  • Shipping

    • What is your Shipping Policy?

Thank you for visiting and shopping at Carnation Home Fashions. Learn more about our Shipping Policy here.

    • Where do you ship?

Carnation Home Fashions ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Learn more about our Shipping Policy here.

    • How much is shipping?
Shipping charges for your order will be calculated and displayed at checkout. Standard shipment cost starts at $5 per order.
To learn more about our shipment costs, click here.

    • How to change my delivery details?

We would suggest contacting us at shop@carnationhomefashions.com with your order ID and details.

    • How long does the delivery process usually take?
The estimated delivery time for orders under Standard Shipping is 3-5 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in your order’s shipment, we will contact you immediately via email or phone.
Learn more about our Shipping Policy here.

    • Can I pick up my order?

At this time it is not possible to pickup orders.

    • Do you ship outside of the U.S.?

We currently do not ship outside the U.S.

    • Do you have Express Shipping?

Yes, we do offer Express Shipping for $15.00.

    • How can I track my order?

We would suggest contacting us at sales@carnationhomefashions.com with your order ID.

  • Order Issues & Returns

    • What is your return policy?

We have a 30-day return policy. You may learn more about it here.                 

    • How long does the return process take?

Within 3 business days of receipt of return. You may learn more about it here. 

    • What items are covered by warranty?

We warrant our products against manufacturing defects only.

    • Can I exchange my item for another product?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Read more about exchanges here.