• General Inquiries

  • How may I reach your customer service?

Our customers mean the world to us, and we love to hear from you.

Feel free to reach out to us.

• How to place an order?   

That’s easy! Here’s all you have to do:

1. Click on the item you’d like to purchase.
2. Input the quantity.
3. Click the “Add to Cart” button.
4. Repeat steps 1-3 for other items you’d like to purchase.
5. Once you're ready to check out, click on the icon at your screen's upper right-hand side.
6. Check your order before proceeding to the next step.
7. Click the “Checkout” button once you’re satisfied with your order.
8. Input your contact information, payment details, and shipping information.
9. Please wait for us to confirm your orders.                                  

 If you’re having trouble placing an order, feel free to contact us here.   
 

• Can I cancel my order?

Yes, you are allowed to cancel your order for as long as it hasn’t entered the shipping process yet. 

• How do I update my order?

We would suggest contacting us at sales@carnationhomefashions.com with your order ID and details.

• Do you accept returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Learn more about returns here.

• What are the available payment methods?

We accept credit cards, Paypal, Google Pay, and Shop Pay as payment methods.

• How to change my payment details?

1. Login to your Carnation Home Fashions account with your email address and password.
2. Once you’re in, click on “Profile”
3. Input your new contact details.
4. Click “Save.”
5. Check your email for the confirmation link.
6. Enter the confirmation link. 

If you’re having trouble with your account, feel free to contact us here.

• How can I use my discount code?

You may input your discount code during checkout.

• Shipping
  
  
  • What is your Shipping Policy?

Thank you for visiting and shopping at Carnation Home Fashions. Learn more about our Shipping Policy here.

• Where do you ship?

Carnation Home Fashions ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Learn more about our Shipping Policy here.

• How much is shipping?

• How to change my delivery details?

We would suggest contacting us at shop@carnationhomefashions.com with your order ID and details.

• How long does the delivery process usually take?

• Can I pick up my order?

At this time it is not possible to pickup orders.

• Do you ship outside of the U.S.?

We currently do not ship outside the U.S.

• Do you have Express Shipping?

Yes, we do offer Express Shipping for $15.00.

• How can I track my order?

We would suggest contacting us at sales@carnationhomefashions.com with your order ID.

• Order Issues & Returns
  
  

• What is your return policy?

We have a 30-day return policy. You may learn more about it here.                 

• How long does the return process take?

Within 3 business days of receipt of return. You may learn more about it here. 

• What items are covered by warranty?

We warrant our products against manufacturing defects only.

• Can I exchange my item for another product?